Today’s businesses expect more from
their distribution centers (DC) than ever before. They expect the correct
quantity with the correct documentation delivered on-time, damage-free to the
correct destination, or in other words the “Perfect Order”. To achieve and
manage these expectations and the increased complexity associated, companies
have turned to increasingly sophisticated warehouse management systems (WMS) to
solve their problems. While a WMS can handle the execution portion of warehouse
management, process problems still occur. Management still struggles with these
problems, root cause analysis, and how to control the performance of the DC. The
answer to these problems can often be found in the information collected by the
WMS each time a transaction is performed. The proper analysis of this
information can lead to the elimination of many problems, recurring issues and
warn of potential process failures. Metrics Advantage™ can allow for true efficiency and productivity metrics
to be calculated in order to continually monitor DC performance.
The metrics in Metrics Advantage™ are
based on industry recognized standards and constructed so that valid comparisons
can be made within an industry, or from outside an industry with different
processes. The tool provides the ability to enter benchmarks and goals so that
the DC’s performance over time can be tracked towards its benchmarks and/or
goals. This allows multiple DC’s in a given network to be tracked on a near
real-time basis from anywhere in the world.
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